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Re: 'Unable to Download' error

November 25, 2013, 2:17 am
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Sorry, I hadn't noticed you had said Mac on your first post, so the possible Windows bug was a bit of a red herring.

 

Just to clarify: is the problem

  1. getting the book onto ADE/Mac; you can't open the .acsm file even on the Mac
  2. you can't copy .epub file from ADE to Nook
  3. you get the .epub file to the Nook, but can't read it there.


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One possible reason is a bug in ADE 2.0/2.0.1 that means it won't work with library books on certain devices; in my case a Sony PRS-350.

The ADE2/Sony combination works on other books, and ADE2 can read library books when the Sony isn't plugged in,

but plug the Sony in and you can't transfer library books to the Sony, or even read them on ADE.

 

The solution to that (and to many other problems people have had on this forum) is to replace the junk called ADE2.0/2.0.1 with v1.7.2

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There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172


Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.


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Failure to download library books

November 25, 2013, 7:54 am
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When I try to download a library book everything looks ok from the library end but "Digital Editions" will not load. The following dialogue box appears: Download failed. Network connection was lost. Please check your internet connection and try again. Needless to say, the internet connection is ok.

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Re: when I try to open digital editons through mu on-line library it apperars that 2 digital editons are

November 25, 2013, 7:56 am
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Hello,

 

When I am on the web in my on-line library and I have a book ready to read I can download to my Adobe Digital Editions.  Normally I select download from the web site and choose EPUB download.  This opens a window that allows me to select open/save, etc.  I always choose open.  That triggers the Adobe DE to open and start the transfer process.  It normally takes seconds (4 or less)  however yesterday I noticed that it took much longer so when I looked it appeared that 2 versions of the ADE were open and I believe conflicting with one another.  I had difficulty closing either of them.  I closed everything out and re-started my computer.  Then I downloaded the book.  I eventually got everything to work but was concerned what caused 2 versions to open.  I can't recall all of the details but one other time I contacted Adobe and had to go to settings to link the opening of that program with the ADE.  I can't seem to remember how to do that.  Old

age I guess.  I can call you if that is easier.  I'm at 262-783-6768.  THANKS!   From: sjpt <forums_noreply@adobe.com>

To: Baffled <peterdfugleberg@prodigy.net>

Sent: Monday, November 25, 2013 4:07 AM

Subject: Re: when I try to open digital editons through mu on-line library it apperars that 2 digital editons are when I try to open digital editons through mu on-line library it apperars that 2 digital editons are

 

Re: when I try to open digital editons through mu on-line library it apperars that 2 digital editons are created by sjpt in Adobe Digital Editions - View the full discussion

Can you please give a little more detail about how far things work, which step you are at when it fails, and the messages/symptoms you get?

Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5871506#5871506

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Re: Failure to download library books

November 25, 2013, 9:33 am
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Two possible problems.

 

1) ~~~~~~~~

Check your firewall to make sure Digital Editions is not blocked.  Maybe check by (temporarily) turning off firewall.

 

2) ~~~~~~~~~

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

 

 

Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.

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Comment obtenir l'autorisation d'installer mes livres sur tablette avec mon autorisation ADE

November 25, 2013, 9:51 am
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Bonjour

 

Comment obtenir l'autorisation d'installer mes livres sur ma tablette androide avec l'autorisation ADE de mon PC

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Re: when I try to open digital editons through mu on-line library it apperars that 2 digital editons are

November 25, 2013, 9:56 am
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Odd.  Even if you had two versions open, only one of them would normally get called to open the downloaded file.

 

Is it possible you are double-clicking somewhere when only a single click is needed?

Normally if one copy of ADE is running, trying to run another copy will just go to the first one,

but it might be that double clicking can start two so close together the second doesn't notice the first had already started.

 

Is this opening of two copies of ADE a regular problem now, or did it just happen once?

 

Do the two copies of ADE that open look the same? 

Can you ask in the Help/About to see if they are two copies of the same version, or tow different versions?

 

Phoning won't be so good as I am in UK.

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Navigation in ADE 2.0 missing

November 25, 2013, 9:58 am
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ADE 2.0 only has text in the top nav: File/library/help.

All  other text is shown as box icons and unreadable. The edit nav (in document) has no working drop-down links.

I have deinstalled and reinstalled ADE 2.0 twice more. No change.

I have been able to read an acsm document but when I try and see the same acsm format in a document from the British Library, it will not load into ADE.

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Re: Comment obtenir l'autorisation d'installer mes livres sur tablette avec mon autorisation ADE

November 25, 2013, 11:45 am
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google translate ...

 

Installer une application eReader DRM permis tels que Bluefire.

Dans l'application Bluefire vous vous inscrivez à votre ID Adobe, en utilisant le même ID utilisateur / mot de passe que vous faites pour ADE sur votre PC / Mac.

 

Vous pouvez transférer des fichiers à l'aide en utilisant le gestionnaire de fichiers sur le PC / Mac.

 

~~~

Install a DRM enabled ereader app such as Bluefire.

Within the Bluefire app you register it to your Adobe ID, using the same userid/password as you do for ADE on your PC/Mac.

 

 

You can transfer files using using the file manager on the PC/Mac.

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Re: Navigation in ADE 2.0 missing

November 25, 2013, 11:50 am
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What is the error message when you try the British Library .acsm file?

It could be that the file is already associated with somebody else's ID?

 

You may find the old version works better for you (see below).

There are fewer bugs in the old version, but the user interface is even more non-standard than for the new one.

 

~~~~~~~~~

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

 

 

Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.

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Authorization

November 25, 2013, 12:06 pm
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I get error message "Adobe Activation Request Error 2004". I would like to read my EBOOKS from my library

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E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

November 25, 2013, 12:21 pm
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Possivelmente meu ebook foi ativado com um Adobe ID diferente daquele que está sendo utilizado no momento.

Saberia informa por gentileza, como posso soluciona o problema?

  

Possibly my ebook was activated with a different Adobe ID that you are using right now.

 

 

Informs know please, how can I solve the problem?


 


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I am trying to install Adobe Digital Editions

November 25, 2013, 5:41 am
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I've been trying unsuccessfully to install Digital  Editions for 3 days and ended up with Creative Cloud, which I do not want.  Please help. [private info removed]  Thank you.

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Re: 'Unable to Download' error

November 25, 2013, 2:11 pm
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It sounds like you have a good understanding of my problem:

 

I can't open the .acsm file on either the Mac or the

Nook (I get the 'error getting license, server communication problem' message)

 

I can copy an .epub file from ADE to the Nook

 

I can get the .epub file to the Nook and can read it there

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Re: digital document

November 25, 2013, 2:16 pm
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Thanks for the info. The issue was that I had authorized the max number of devices and the broken iPhone was one of them.  I will get Adobe to reset the authorizations and start over.

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Re: 'Unable to Download' error

November 25, 2013, 2:20 pm
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So it is a 'pure' ADE or Adobe DRM infrastructure issue, and does not appear to be related to the Nook itself.

 

Did you try the suggestions I made near the top yet?

  • Make sure the book is not genuinely expired (if a loan).
  • Double-check the time and timezone settings on both the computer and the Nook.
  • If neither of those works, try the older but more reliable ADE1.7.2.

If none of those helps I can't think of anything else right now, even with all the extra information.

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Re: I am trying to install Adobe Digital Editions

November 25, 2013, 2:22 pm
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What kind of problems have you been getting that stopped the install working?

What operating system?

 

One thing that might be worth trying is to install the older version.

That often helps with Digital Editions problems, but without more information impossible to know if it will help for you.

 

~~~~~~~~~

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

 

 

Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.

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Re: Authorization

November 25, 2013, 2:29 pm
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It looks from a Google search if that error is the same as E_ADEPT_REQUEST EXPIRED.

Is this issue on a computer running ADE (Digital Editions), or on a tablet, or an eReader device?

If not on ADE, check it out on ADE to see if you get the same.

 

If on ADE, three things that might help, starting with the simplest and least extreme.

The two later suggestions are fairly generic things that often seem to help, rather than specific to your issue.

 

1) ~~~~~

Make sure that the time, timezone and daylight savings settings on your computer are correct.

Also, if the problem is with a device, make similar checks on the device.

 

2) ~~~~~

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

 

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

 

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

 

3) ~~~~~~~~~

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

 

 

Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.

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Re: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

November 25, 2013, 2:36 pm
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Once a copy of a book is associated with a given ID, it cannot be read using any other ID.  If you know what the ID was and can still log in using that ID, then you can

1) deregister ADE from its current ID (ctrl-shift-D, cmd-shift-D on Mac)

2) register ADE with the old ID

However, that will mean that you can no longer read books on that computer that have been associated with your new Adobe ID.

 

You can keep swapping between IDs, but that is not very convenient.

You may be able to use different Adobe IDs for different users on the same computer, I'm not sure.

 

~~~

Uma vez que uma cópia de um livro está associado com um dado ID, que não pode ser lido utilizando qualquer outro tipo de identificação. Se você sabe o que o ID foi e ainda pode fazer login usando esse ID, então você pode

1) cancelar o registro ADE a partir de sua ID atual (Ctrl-Shift-D, cmd-shift-D no Mac)

2) registrar ADE com o antigo ID

No entanto, isso significa que você não pode mais ler livros no computador que têm sido associados com o novo Adobe ID.

 

Você pode manter a troca entre IDs, mas isso não é muito conveniente.

Você pode ser capaz de usar diferentes IDs da Adobe para usuários diferentes no mesmo computador, eu não tenho certeza.

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error message downloading library books

November 25, 2013, 2:43 pm
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I cannot download or return library books - getting an error message - E_adept_request_expired - tried downloading Adobe digital editions 2.0 and got the same message - Help

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Re: 'Unable to Download' error

November 25, 2013, 3:04 pm
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By playing with time zone settings on my Mac I was able to read a .acsm file located on my Nook, using ADE and my Mac. The downloaded file does not display in my Nook library. Any ideas?

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