Sorry for the delay in giving feedback about my situation, I resolved a week ago, contacting customer support via chat.
They were very helpful. 
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Channel Details:
- Title: Adobe Community: Message List - Adobe Digital Editions
- Channel Number: 8618873
- Language: English
- Registered On: March 4, 2013, 3:12 am
- Number of Articles: 39075
- Latest Snapshot: September 11, 2019, 7:32 am
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