Thank you for the reply. I have tried the old e-mail and it said that it is not available. I think this is the e-mail that I used before (2011 when I joined), but it won't give me access to it. I must tell you that at that stage I also used Windows XP, now I am on Windows 7.
I tried a completely diffirent e-mail and still experienced the same problem.
I went back to the current e-mail and still the same.
I also uninstalled the Digital Editions and took the advice that you gave another person with the ctrl etc. and that also did not work.
Do you have any other suggestions?
Even if you have to sort this out your side, it will be appreciated, becuase I have purchased a few books, that is now of no use to me.
Thanx for your assistance!
Elsahvk
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I have tried the old e-mail and it said that it is not available.
What action did you try to do using the old email when it gave that message?
Can you remember the Adobe password associated with it?
If so you should be able to log onto the old account at the Adobe web site using it.
If you have forgotten the password, do you still have access to email at that old email address?
In that case you can do a password reset for your old account at the Adobe site, and respond to the email it will send.
If you have forgotten the password and don't have access to your old email,
you will have to contact Adobe directly and see if they can help.
I don't think they can do that via the forum.
Try Live Chat.
Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=usi ng-my-product-or-service
Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.