Hi
Hi please make sure your Kobo is also authorized with the ADOBE software to receive the protected content, see the outlined steps below:
To authorize your eReader with Adobe:
- Install Adobe Digital Editions.
- When prompted, select Authorize Computer.
- If you don't already have an Adobe ID, click the get an Adobe ID online link.
- Adobe will launch your web browser and take you to the Adobe Sign In page to create an Adobe account.
- When you're done, return to Adobe Digital Editions.
- Enter your Adobe ID and password.
- Click Activate.
- Click Finished when Adobe finishes authorizing your computer.
- Connect your eReader to your computer and tap Connect.
- Click Authorize Device.
- Click Finished to complete the process.
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