It is a vicious cycle. I spoke with two different people by phone (no chat is available that I could find, nor an email address0. The first person said they could not help after keeping me on the phone 20 minutes. I called again and after speaking to two people, my "case" was referred to the Diginal Editions department and someone will contact me within 24-48 hours. No contact so far 30 hrs later. This seems to be a frequent issue according to these forum comments, but Adobe does not seem very customer sensitive or efficient in resolving these fairly simple issues.
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