Hi,
Thanks for your help with this- I really appreciate it.
The Kobo doesn’t ask you to re-establish an Adobe ID when you reset it, so haven't been able to do that. However, the messages I get isn’t that the Adobe ID is in use- when I try to use the Sony Reader App, for example, I get ‘Unable to Import the item. It already exists in your library', then ’ Item has been downloaded by another user’, and it won't open. If I try opening it with Adobe Reader I get a message saying that it’s either not a supported file type or because the file has been damaged.
I did try your suggestion about removing the authorization but unfortunately it hasn't helped- when I try to download the books the message I get in ADE is-
Unable to download
Error Getting Licence.Licence server communication problem:
E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
Are there any other ideas? I'm really at a loss!
Thanks in advance,
Kim