Try live chat: http://www.adobe.com/support/chat/ivrchat.html
They are meant to be able to do it for you; though there have been some posts saying that some of them don't know how.
Try live chat: http://www.adobe.com/support/chat/ivrchat.html
They are meant to be able to do it for you; though there have been some posts saying that some of them don't know how.