Hi Togo 1518, Thanks for your feedback. Your mention of Libraries having complaints about Kobo. That's ironic because I chose a Kobo reader rather than a Kindle because I had read the latter was incompatible with my local library here in Western' Australia, but Kobo was ok!!. I initially tried to download the library book thru the Kobo wifi feature but I was unable to proceed to my Library's login in page because there was no 'next' button available on the screen. That's why I ended up downloading it onto my Kobo desktop with the ensuing problem! So I don't know whether I might have some similar problem with purchasing a book from Kobo direct through the reader .( Going on the net thru the reader is not a good experience. I find it's tortuous and a bit "gluggy" trying to type in necessary details.)
I also find the black "Connected and Charging" screen on the reader very disconcerting when I was trying to download the library book onto the reader from my laptop. (PC running Windows 7 Home premium 64bit). It basically doesn't tell u what's going on during the download process and one is left wondering until its disconnected and switched on whether the download was a success or not!! However as you suggest I will pass on my experience along with the thread of the conversation with u to Kobo for them to work on.